Terms of Service
Last updated 2 August 2026
These terms govern your use of Ops Backroom. In short: it is a business tool provided as-is, access is granted by invitation rather than self-service, you keep ownership of your data, the figures it produces are decision support rather than accounting or tax advice, and either side can end the arrangement at any time.
1. Who provides the service
Ops Backroom (“Ops Backroom”, “we”, “us”) is operations software for small direct-to-consumer brands, provided by Brandon Karraa, a sole proprietor based in California, United States. Contact: bkarraa@opsbackroom.app.
2. Accepting these terms
By accessing Ops Backroom you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and “you” means both you and it. If you do not agree, do not use the service.
3. Who may use it
Ops Backroom is provided for business use. It is not a consumer service, it is not directed at children, and you must be able to form a binding contract to use it. You must be at least 18 years old.
4. Accounts and access
- There is no public sign-up. Accounts are created for named people at your request; anyone without an account has no access.
- Sign-in is by one-time code sent to your email address. Keeping that mailbox secure is your responsibility, because access to it is access to the dashboard.
- Access to a business's dashboard is currently all-or-nothing. Every person you authorise can see all of that business's data; there are no partial roles or restricted views. Authorise only people who should see everything.
- Tell us promptly if an account should be removed or you suspect unauthorised access.
5. Connected platforms
Ops Backroom reads data from third-party platforms — such as Instagram, TikTok and Shopify — only where you have authorised it. You confirm that you hold the rights to the accounts you connect and that connecting them does not breach your agreements with those platforms. Your use of each platform remains governed by that platform's own terms.
You can revoke our access at any time from within the relevant platform. Platforms may also change, restrict or withdraw their interfaces without notice, which can reduce or stop what Ops Backroom is able to show. We are not responsible for a platform's availability, accuracy or decisions.
For the avoidance of doubt: we do not use one business's data to benchmark, rank or inform another, and we do not offer creator discovery or ranking built from platform data.
6. Acceptable use
You agree not to:
- use the service unlawfully, or in breach of a connected platform's terms;
- upload personal information you have no lawful basis to hold, including into free-text notes;
- attempt to access another business's data, probe or interfere with the service, or circumvent its access controls;
- copy, reverse engineer, resell or redistribute the software, or use it to build a competing product;
- scrape or extract data by automated means other than the features we provide.
7. Your data and our software
You keep all rights in the data you connect or enter. You grant us permission to process it for the sole purpose of operating the service for you — collecting it from the platforms you authorise, computing the metrics, and displaying them back to you. What we do with it, and who else it reaches, is set out in the Privacy Policy, which forms part of these terms.
We keep all rights in the Ops Backroom software, its interface and its documentation. Nothing here transfers ownership of it to you.
8. The numbers are decision support, not advice
Ops Backroom calculates figures such as profit, contribution margin, acquisition cost, days of inventory cover and cash position from the data available to it. Every formula is documented in the product, and figures that rest on an estimate rather than a settled amount are marked as estimates where they appear.
These outputs are decision support. They are not accounting, tax, legal or financial advice, are not a substitute for your books of record, and should not be relied on for statutory reporting or filings. Source data can be incomplete, delayed, restated or withdrawn by the platform that supplied it. You are responsible for verifying anything you act on.
9. Availability
We do not commit to any particular uptime, support response time or data-refresh frequency. The service depends on third-party platforms and hosting providers, and scheduled data collection can be delayed or missed. We may change, suspend or discontinue features at any time.
10. Fees
Where no fee has been agreed with you in writing, the service is provided at no charge and may be withdrawn at any time. If paid plans are introduced, we will agree the terms with you before any charge applies.
11. Disclaimer of warranties
The service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the service will be uninterrupted, error-free or that any figure it displays is complete or accurate.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or exemplary damages, nor for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, arising out of or related to your use of the service — including any decision taken in reliance on a figure it displayed.
Our total aggregate liability arising out of or related to the service is limited to the greater of the total fees you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars (US$100).
Some jurisdictions do not allow certain exclusions or limitations, in which case those exclusions apply only to the extent permitted, and nothing in these terms limits liability that cannot lawfully be limited.
13. Indemnity
You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms, from data you connect or enter without the rights or lawful basis to do so, or from your breach of a connected platform's terms.
14. Ending it
You can stop using the service at any time, and revoke our access to your connected accounts from within those platforms. We may suspend or end access — with notice where practical, and immediately where the law or a platform requires it, or where use threatens the service or another party. On termination your right to use the service ends; you can request your data or its deletion as described in the Privacy Policy.
15. Changes to these terms
We may update these terms. The date at the top of this page will change, and we will notify users directly where the change is material. Continuing to use the service after a change means you accept the updated terms.
16. Governing law
These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The state and federal courts located in California have exclusive jurisdiction over any dispute, and both sides consent to venue there.
17. General
These terms, together with the Privacy Policy, are the entire agreement between us about the service. If a provision is unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a transfer of the business.